Service

Service is our highest priority and we are always aiming to go beyond your expectations. A quick response with the ability to provide the right solutions is our way to deliver excellent service. Customer satisfaction is our long-term goal, not only in terms of machine performance but also in relation to reliable front-office processes.

Service Philosophy

Whether you require a rapid response to an unforeseen technical issue, a scheduled preventive maintenance visit, updates, or a comprehensive Service Level Agreement, you can always rely on our global service team to meet and surpass your requirements.

Most technical issues will be resolved by our experienced Remote Support Team. If you need us on-site, our highly skilled and solution-oriented Field Service Engineers will make sure that downtimes are kept to a minimum.

Service Brochure

FAQ

Do you provide global on-site support?

Yes, either directly from our manufacturing sites in Arendonk-Belgium or Oelde-Germany, through decentralized service hubs, or certified service partners.

Do you offer 24/7 support?

Yes, we have been offering 24/7 remote support for Arodo systems for many years and are working hard to extend that service to the complete Group portfolio soon.

Do you offer maintenance contracts?

We believe in customization, so we offer tailor-made service solutions. Tell us about your specific needs and expectations, and we will propose a suitable solution. That said, all customers are important to us, there is no need for any type of contract for you to receive top-level service.

What about spare-part availability?

We are renowned for our extensive stock of spare parts. Moreover, we generally work with parts that are available worldwide. The main benefit for this local availability is that this minimizes your operational downtime. Additionally, we offer tailor-made recommended spare part lists for your own on-site warehouse.

Who can contact to ask a question?

ARODO:

Phone +32 14 67 23 32

service@arodo.be

Möllers Packaging Technology:

Technical Service:
Phone +49 2522 92018 888

Spare Parts Service:
Phone +49 2522 92018 444

spareparts@moellers.de

service@moellers.de

I am a local service provider, are you open to a partnership?

We are always looking to improve our customer experience, so if you feel that you can bring added value, please contact us to discuss possible opportunities.